The supplier packed an 8kg block of paper on top of the heaters to inflate the shipping cost. That is unacceptable. Can you believe an 8kg block of paper on top of sensitive heater coils? Who with a good brain would do that? A picture of one of the paper blocks is attached.
Alibaba also did not assist us with our claim. Alibaba's service is useless.
Thank you for your kind reply. However, you still have not explained why 8kg of heavy paper was placed on top of delicate products, especially knowing they would undergo a long journey.
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Response from supplier:
Thank you for your comments. For a factory with 18 years of export experience, before delivery, we ask engineers to design packaging how to ensure the safety of the goods, and also take into account space saving. Before shipment, we also have sent packaging pictures to our customers for confirmation, blank paper cover is also a material cost for the factory, we cannot ignore the safety of the goods in order to save material costs. if you have better suggestions, you can put forward when confirming the order, we will also pay attention to the valuable opinions put forward by each customer.
We believe that Alibaba is a platform that provides quality services for buyers and factories, and treats buyers and sellers in a fair and equitable manner.
Thank you.
22 Apr 2024